As of August 31st, 2016
MANAGED INVESTMENT ACCOUNT AGREEMENT
This Agreement ("Agreement") along with Client Relationship Disclosure Statement governs the relationship between you the client (“Client”) and WealthBar Financial Services Inc. (“WealthBar”).
1. The managed investment account(s) (the “Account”) is or will be registered in the name(s) of the Client.
Where the Account is registered in the name of more than one individual, WealthBar is entitled to accept instructions from any one of such individuals or his or her legal representative without notice to, or the consent of, any other individual.
2. The Accounts are held by one or more external custodian or carrying broker ("Custodian"). A list of Custodians can be found in Schedule D.
3. The Client authorizes WealthBar to establish the Account in the name of the Client. Furthermore, the Client authorizes WealthBar designated employees to act as advising representative(s) (the “Advising Representatives”) and as Financial Advisor(s) (the “Financial Advisor”) in connection with the Account.
The Client acknowledges that the Advising Representative and Financial Advisor act as agent(s) of WealthBar and that this Agreement is thus between the Client and WealthBar.
The Client acknowledges that while the Financial Advisor will manage the Client relationship with WealthBar, the Advising Representative makes any speciﬁc investment action with regard to the Account.
4. The Client authorizes WealthBar and its qualiﬁed agent(s) to construct for the Account, portfolio(s) of appropriate investments and manage the portfolio(s) within the terms and stated objectives, risk tolerance, and other considerations as determined from WealthBar’s Know Your Client Form (the “KYC Form”) completed by the Client. The management of the portfolio and its investments may be changed from time to time, giving consideration to:
- a) market conditions (as the Advising Representative deems advisable),
- b) the funds available in the account,
- c) any other relevant considerations based on the Advising Representative opinion, acting in good faith.
The Client conﬁrms that he or she has been advised, in relation to these considerations, that in order to ensure fairness, the allocation of investment opportunities between managed accounts, which such investment opportunities are suitable or appropriate for will be made in accordance with Fair Trade Allocation Policy (Schedule A)
5. The Client acknowledges that although WealthBar is expected to update the Client of any transactions on a regular basis, the prior approval of any such transaction is not required for the Advising Representative to initiate any transaction
WealthBar will manage investments of the Client in a method consistent with Paragraph 4 of the Agreement, as well as the investment objectives, risk tolerance, and other considerations set out in the KYC Form. The Client conﬁrms that the considerations in the KYC Form are, and will continue to reﬂect, the true mandate that WealthBar is to manage the investments of the Client. The Client accepts the responsibility to inform WealthBar of any material change, and to advise WealthBar of any legal and/or contractual restrictions imposed both in terms of the Client’s trading in securities, and/or the Client’s deposited securities.
6. The Client gives WealthBar authority to submit to the Custodian funding and withdrawal instructions provided by the Client in relation to managing transfers between the Account and the Client’s bank account on record with the Custodian.
7. Without limiting the authority granted above, WealthBar is authorized with respect to managing the Account to:
- a) invest, reinvest, maintain in cash or cash equivalents, acquire, dispose of and otherwise manage, all or any part of the assets in the Account;
- b) unless otherwise instructed by the Client, select and place orders with dealers and brokers to purchase, sell and otherwise trade in or deal with assets in the Account and negotiate the applicable terms, commissions and charges with such dealers and brokers;
- c) instruct the Custodian to settle such trades as are directed by WealthBar;
- d) instruct the Custodian (i) as to the voting of all proxies received with respect to securities of the Account and execute proxies of voting instruction forms relating to such voting all in accordance with WealthBar’s Proxy Voting Policy (Schedule B) and (ii) to take such actions and exercise all such rights and powers incidental or relating to ownership of securities in the Account as require the exercise of discretion and may be exercised by any owner of such securities;
- e) instruct Custodian to pay management fees from the Account upon direction from and payable to WealthBar. This authorization covers the Account opened now and at a later date and will remain in effect unless notified otherwise.
- f) perform any and all other acts as may be in its judgment necessary or appropriate for the management of the Account, or are necessary to enable WealthBar to carry out its obligations under this Agreement without obtaining the prior approval or direction of the Client.
9. The Client agrees to indemnify and hold WealthBar, its officers directors, employees (including Advising Representative), or shareholders and their respective affiliates and associates, harmless and to release such parties from any and all damages, actions, causes of action, debits, charges, expenses, or other losses arising out of the operation of the Account provided that such operation of the Account does not involve any act of fraud, willful misconduct or negligence on the part of WealthBar.
10. WealthBar will provide the Client with a summary of the Account on a quarterly basis.
11. WealthBar’s management fee will be inclusive of the following additional costs incurred by the Account:
- Custodial fees
- Trading fees
- Annual account administration fees
- Registration fees (for TFSA and RRSP, Spousal RRSP, LIRA, RIF & LIF subject to account minimum)
- Deregistration fees. WealthBar’s management fee does not include fees associated with account closure and transfers out.
WealthBar’s management fee does not include fees associated with account closure and transfers out.
12. Annual management fees for WealthBar’s services will be calculated and debited in accordance with the attached Fee Schedule (Schedule C) which may be amended with 60 days notice.
13. Fees are subject to Goods and Services Tax and any other taxes, which may be applicable.
14. Fees will be calculated and accrued on a daily basis based on the market value of the Account, and will be debited monthly, in arrears.
15. This Agreement may be terminated at any time by either party without cause. Termination by WealthBar will be effective on the date specified in the termination notice. This date will not be earlier than 10 days from the mailing of the notice by registered mail to the Client’s last address appearing in the records of WealthBar. Notwithstanding such termination, adequate provision will be made for the proper settlement of all outstanding commitments. Termination by the Client will be effective upon WealthBar’s receipt of the termination notice except with respect to any transaction(s) entered prior to notice.
16. This agreement is non-assignable by the Client.
Representation and Warranties
17. The Client represents and warrants that
- a) he or she understands the terms of this Agreement and has authority to enter into the Agreement,
- b) he or she has been provided with a copy of the completed Agreement, and
- c) acknowledges that WealthBar is relying on the acknowledgments, representations, and warranties set out in this document.
18. All notices or other communications required or permitted to be given by one party to the other will be given in writing via WealthBar’s Website, by email or personal delivery or by prepaid regular mail as follows:
- a) to WealthBar’s Website at www.wealthbar.com
- a client logs in, via email address for the Financial Advisor of record and at Suite 490, 1122 Mainland Street, Vancouver, BC V6B 5L1, Fax: (604)-620-7122
- or an address that WealthBar may give, in writing, to the Client, from time to time
- b) to the Client at the address the Client may give, in writing, to WealthBar, from time to time.
Such notices or other communication are considered received when personally delivered or within three business days after mailing, emailing or submitting via website. In the event that regular postal service is interrupted due to postal strike or other event, notice of other communication is considered delivered three business days after regular postal service is restored.
19. The terms of this Agreement will be binding upon and ensured to the benefit of the heirs, executors, administrators, and successors (as the case may be) of the Client, and to the successors and assigns of WealthBar.
20. This Agreement will be construed and interpreted in accordance with the laws of the applicable province and each party hereby agrees to such provincial jurisdiction.
Standard of Care
21. WealthBar shall, in carrying out its obligations under this Agreement, act honestly, in good faith and in the best interests of the Client and in connection therewith shall exercise the degree of care, diligence and skill that a reasonably prudent portfolio manager would exercise in similar circumstances. Notwithstanding the foregoing, the Client understands and agrees that the Manager does not represent and cannot guarantee performance results for the Account.
22. The Client understands that there are risks attached to the Manager’s investment of the Account in securities, including various market, currency, economic, political and business risks. The Client agrees that the Manager will not be liable to the Client for any loss that the Client may suffer as a result of the Manager’s good faith decisions or actions where the Manager exercises the care, diligence and skill expected of a reasonably prudent portfolio manager.
23. The term “this Agreement” refers to this Agreement and the schedules hereto and includes any agreement, schedule, or instrument supplementary or ancillary. Which include: Schedule A Schedule B Schedule C Schedule D, Client Relationship Disclosure Statement
24. In this Agreement, unless the context requires otherwise, words importing the singular include plural and vice versa and words importing the neutral gender include the masculine and feminine genders, and vice versa.
25. This Agreement constitutes the entire agreement between the parties and supersedes and replaces all prior negotiations, written or oral understandings, and agreements made between the parties.
26. Unless in writing, and signed by a designated officer or director of WealthBar and by or on behalf of the Client, no waivers, modiﬁcations, or the alterations of terms of this Agreement will be binding upon either party.
Fair Trade Allocation Policy
WealthBar has in place a fairness policy (the “Policy”), which discusses the procedures for the fair treatment of all clients of WealthBar, with respect to the allocation of investment opportunities.
WealthBar manages client accounts in accordance to speciﬁed investment models.
WealthBar will allocate investment opportunities that are suitable for client accounts. In determining the suitability of each investment opportunity to a client account, consideration will be given to a number of factors, which include but are not limited to:
- a) the client’s stated investment objectives and strategies;
- b) investment merits; the client account’s existing portfolio composition; and,
- c) the client account’s existing portfolio composition; and,
- d) the target allocations of the models.
When an investment opportunity is suitable for two or more client accounts, WealthBar will allocate such an investment opportunity on a pro rata basis. Each account involved will receive a percentage of the executed portion of the order based upon such account’s percentage participation in the entire order. This procedure applies to all accounts participating in the trade falling under the same trading deals. Calculating the average price of all executions taken, as well as the expenses incurred pursuant to the particular order, will determine the security selling or purchase price, and the transaction costs incurred upon the trade. There may be circumstances where the automatic pro rata apportionment will be inappropriate. Should such a circumstance arise, an allocation will be determined by WealthBar on a fair and reasonable basis.
Client accounts, which are managed in accordance to a model portfolio, will maintain the investment composition of the applicable model. WealthBar will group similar client accounts based on the client’s investment objectives, and strategies to be managed in line with similar models. WealthBar reviews and approves all allocations.
The Policy applies to all client accounts managed by WealthBar and is continuously monitored, reviewed, and updated on a periodic basis.
Proxy Voting Policy
WealthBar will generally abide by the Proxy Voting Policies of the funds and ﬁnancial instruments that it recommends to its clients. In the event that WealthBar is sent proxy- voting material on behalf of the client, WealthBar recognizes its rights and responsibility to exercise voting rights in the best interests of its clients. This can sometimes mean voting proxies against proposals that, in our opinion, are likely to decrease shareholder value. WealthBar takes a holistic, long-term view of shareholder value, understanding that resolutions that may have short–term costs (and thus decrease the value temporarily) can be beneﬁcial to the long-term health of the corporation.
When WealthBar receives proxy-voting materials relating to a meeting of security holders of an issuer, WealthBar records and keeps on record proxy voting information that includes:
- The name of the issuer
- The meeting date
- A list of the items to be voted on
- Who proposed the items
- If and how WealthBar voted
- Whether WealthBar voted with or against management.
If WealthBar decides to vote, the proxy is completed and signed by the portfolio manager who is voting the shares. WealthBar will record all information concerning how it voted.
To exercise the vote, WealthBar may either:
- Sign the proxy, retain one copy on ﬁle and send the original to the company; or
- Whenever possible, vote via www.proxyvotecanada.com by using the control number on the proxy, recording the vote on the web form and retaining a record of the vote.
Proxy Voting Records
WealthBar proxy voting records are posted within 30 days of the result of the vote and can be accessed by the clients via secure site on www.wealthbar.com.
WealthBar does not collect commissions from the products it sells. In order to maintain objective advice point of view, we charge the clients directly a percentage of assets under WealthBar’s management. The fees are charged on a tiered basis, according to the following schedule.
|Assets Under Management||Fees (per annum)|
|less than $150,000||0.60%|
|$150,001 - $500,000||0.40%|
A blended rate will be applied to Client’s total assets under management with WealthBar on all accounts.
Fees will be calculated and accrued on a daily, and will be debited monthly plus applicable taxes in the jurisdiction in which the Client resides. If there were any commissions paid to WealthBar as a result of products held in the Client’s name, the commissions would be rebated to the account on a pro-rata basis, based on the holdings in the account and the time the security was held by the Client during the billing period.
The fee calculation will start following the account opening date. The account opening date will be deﬁned as the date of the initial deposit.
Accounts that are redeemed prior to the end of the billing period will be charged on the pro-rata basis for the amount of days it was under WealthBar’s management.
Client with Account less than $5,000 will have their management fee waived.
What does your fee pay for?
WealthBar’s management fee will be inclusive of the following additional cost incurred by Client’s accounts.
- Custodial Fees
- Trading Fees incurred by rebalancing.
- Annual account admin fees
- Registration fees (for TFSA and RRSP, Spousal RRSP, LIRA, RIF & LIF subject to account minimum)
- Deregistration fees (for deregistration of registered plans such as TFSA, RRSP, etc.)
What your fee does not pay for?
Certain accounts, services and products such as, but not limited to Life Insurance, Group RRSP plans, etc., may be excluded from our standard fees calculated based on assets under management as described above. These accounts, services and products will be charged separately providing the Client with such details.
Management fee of the products
WealthBar will strive to search commission free, low cost products, while staying true to our mandate of great investments. WealthBar however, does not control the costs and the management fees of the products it provides and as such does not include that fee in its management fee. In cases where the management fee of the product includes a commission to WealthBar, WealthBar will credit that commission back to the client as per mentioned above in this Agreement.
Account closure and transfer out/partial transfer out fees
WealthBar’s management fee also does not include account closure and transfer out fees, except in circumstance where WealthBar caused such transaction in a regular course of managing the Client’s account.
The Accounts are held by one or more Custodians as listed below:
|BBS Securities Inc.||4100 Yonge Street, Suite 506,|
Toronto, Ontario M2P 2B5
|Interactive Brokers Canada Inc.||1800 McGill College Avenue, Suite 210|
Montreal, Quebec H3A 3J6
|National Bank Corespondent Network||130 King St. West, Suite 3000|
Toronto, Ontario M5X 1J9
|Credential Securities Inc.||700 – 1111 West Georgia St|
Vancouver, BC V6E 4T6
CLIENT RELATIONSHIP DISCLOSURE STATEMENT
We believe that successful long term bilateral relationships rest on a foundation where both sides clearly understand their roles, obligations and expectations.
In keeping with that position, and to meet the requirements of securities legislation, we are providing you with a client relationship disclosure document that outlines the following;
- ‣ About WealthBar
- ‣ Client relationship
- ‣ Common risk consideration
- ‣ Conflicts of Interest
- ‣ Account disclosures
- ‣ Dispute resolution
- ‣ Suitability and Know Your Client
This document forms part of your Managed Investment Account Agreement (MIAA) with WealthBar Financial Services Inc (“WealthBar”).
Your signature on the MIAA conﬁrms that you have received this document and understand its contents. It also acknowledges your consent to the disclosure of information as described herein. If you have any questions related to the contents of this document, please contact:
Tea Nicola, CEO at 888 373 7674 or via email at email@example.com
WealthBar is based in Vancouver, British Columbia. We are currently registered with Canadian securities regulatory authorities in British Columbia, Alberta, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, Quebec and Saskatchewan (“Provincial Securities Regulators”) as a portfolio manager.
You can conﬁrm our registration in the provinces mentioned above by visiting the Canadian Securities Administrators’ website at http://www.csa-acvm.ca
At WealthBar, we provide a unique approach to wealth management through our specialized investment focus and the highest standard of client care. We seek clients who understand our investment philosophy and who share our values, as we build a relationship that goes beyond managing money.
We offer our investment management services to clients through discretionary investment accounts managed by us.
WealthBar is registered with Insurance Council of British Columbia (“Provincial Insurance Council”) as a life insurance agent.
WealthBar Investment Philosophy
WealthBar manages portfolios utilizing a low cost, cashflow orientated, asset allocation strategy. We combine low cost tax-eﬃcient indexed investments and selective active management in an eﬀort to maximize client returns at any risk level.
To achieve that objective, WealthBar believes that investments should be diversiﬁed among equities, fixed income, real estate and alternative strategies, and that asset mix is the primary determinant of portfolio returns.
WealthBar’s main product oﬀering will be initially in the form of Exchange Traded Funds (ETFs) and non- commission mutual funds ("F Class") whenever possible. Clients will be exposed to multiple asset classes thus diversifying their holdings which will ultimately create an overall portfolio with lower volatility.
WealthBar only maintains discretionary accounts. Accordingly, investment decisions shall be made only by WealthBar’s Advising Representatives who are registered with the applicable provisional securities.
Once the Client has completed Know Your Client Form, the Advising Representative will recommend one of WealthBar’s portfolios that suits that client’s profile.
The parties have requested that this agreement and all related documents be drafted in the English language only. Les parties reconnaissent que ce contrat et tous les documents qui s’y rapportent soient rédigés en anglais seulement.
Common Risk Considerations
Given that WealthBar will be constructing baskets of ETFs and F Class funds, the same risks that apply to the purchase of individual securities will apply.
In addition WealthBar would like to highlight the following risks:
- The possibility that value of your portfolio is not guaranteed and you may lose some or all of the principal amount invested
- risks relating to the ETFs and F Class funds, such as liquidity risk (including redemption rights), price volatility, default risk, and exposure to counterparty risk as detailed in their investment documentation which WealthBar will make easily accessible
- risks related to assets underlying derivatives or structured products
WealthBar will not administer or help clients attain borrowed funds for the purpose of investing, but they may choose to borrow funds and invest on their own. Using borrowed money to finance the purchase of securities involves greater risk than a purchase using cash resources only.
The purchase of a security using borrowed money magnifies the gain or loss on the cash invested.It is important that an investor proposing a leveraged purchase of securities be aware that a leveraged purchase involves greater risk than a purchase using cash resources only. To what extent a leveraged purchase involves undue risk is a determination to be made on an individual case basis by each purchaser and will vary depending on the circumstances of the purchaser and the security purchased.
If you borrow money to purchase securities, your responsibility to repay the loan and pay interest as required by its terms remains the same even if the value of the securities purchased declines.
Conﬂicts of Interest
It is important for you to be informed about how we identify and respond to conﬂicts of interest in order to minimize their impact. In addition, we are required by Canadian securities laws to take reasonable steps to identify and respond to existing and potential material conﬂicts of interest, and in certain circumstances, to provide you with certain information regarding these conﬂicts and also to obtain your prior consent before we engage in certain types of transactions.
We consider a conﬂict of interest to be any situation where the interests of a client and those of WealthBar are inconsistent.
WealthBar shall take reasonable steps to identify and respond to existing material conﬂicts of interest, and material conﬂicts of interest that in its reasonable opinion would arise, between WealthBar, including each WealthBar’s Employee and a client. WealthBar will disclose, in a timely manner, the nature and extent of the conﬂict of interest to the client whose interest conflicts with the interest identified. WealthBar will manage conflicts using a system of Avoidance, Control and Disclosure.
Avoidance: This includes avoiding conflicts that are prohibited by law as well as conflicts that cannot effectively be addressed.
Control: We manage acceptable conflicts through means such as physically separating different business functions and limiting the internal exchange of information.
Disclosure: By providing you with information about conflicts, you are able to assess independently their signiﬁcance when evaluating our recommendations and any actions we take.
The situations in which WealthBar could be in a conﬂict of interest, and the way in which WealthBar intends to respond to such conﬂicts, are described below.
Whenever applicable, WealthBar will oﬀer full disclosure to clients regarding any potential of perceived conflict of interest, the fees that they pay to WealthBar, and any other management or administrative fees charged by the products sold.
WealthBar will not be compensated by any fund companies underlying the portfolios and thus will strive to be independent and free from conflicts of interest. Portfolio construction will be highly transparent and clearly explained in all marketing materials. Given that WealthBar will be constructing baskets of ETFs and other funds, the same risks that apply to the purchase of individual securities will apply.
WealthBar and its employees are required by securities legislation to disclose Outside Business Activities (OBAs.) WealthBar will monitor and supervise OBAs and to consider the potential for a conﬂict of interest that could arise.
WealthBar’s personal trading policy put’s the interest of our clients ahead of our personal self- interests. We do not take unfair advantage of our position, knowledge or relationship with our clients, or engage in any conduct that is not in the best interests of the clients.
In the event that WealthBar is sent proxy-voting material on behalf of the client, WealthBar recognizes its rights and responsibility to exercise voting rights in the best interests of its clients. This can sometimes mean voting proxies against proposals that, in our opinion, are likely to decrease shareholder value. WealthBar takes a holistic, long-term view of shareholder value, understanding that resolutions that may have short–term costs (and thus decrease the value temporarily) can be beneﬁcial to the long-term health of the corporation.
WealthBar and it’s employees must not accept gifts, beneﬁts, compensation, or consideration that competes with or might reasonably be expected to create a conﬂict of interest with their employer’s interest unless they obtain written consent from all parties involved.
WealthBar has in place a fairness policy, which discusses the procedures for the fair treatment of all clients of WealthBar, with respect to the allocation of investment opportunities. Soft dollar arrangements occur when brokers have agreed to provide other services (relating to research and trade execution) at no cost to WealthBar in exchange for brokerage business from the company’s managed accounts. Although the brokers involved in soft dollar arrangements do not necessarily charge the lowest brokerage commissions, WealthBar will nonetheless enter into such arrangements when it is of the view that such brokers provide best execution and/or the value of the research and other services exceeds any incremental commission costs.
From time to time, other conﬂicts of interest may arise. WealthBar will continue to take appropriate measures to identify and respond to such situations fairly and reasonably and in the best interests of its clients.
Nicola Wealth Management Ltd. (“NWM”) holds a minority ownership position in WealthBar. NWM is registered as a Portfolio Manager, Exempt Market Dealer and Investment Fund Manager in various provinces of Canada.
John Nicola is the Chairman and CEO of NWM and also provides consulting services to WealthBar with respect to ﬁnancial planning. John Nicola’s activities are limited to provision of free services (insurance nominee and business advisory). Mr. Nicola does not have any inﬂuence on the investment products selected by WealthBar for Client portfolios.
WealthBar may also invest Client portfolios in certain private investment pools (“Pools”) managed by NWM. NWM charges a management fee to those Pools, and therefore will indirectly receive a beneﬁt from any investments in the Pools. NWM doesn’t have any inﬂuence on the investment products selected for Client portfolios. WealthBar conducts independent due diligence on the Pools and any inclusion of the Pools in Client portfolios is at the sole discretion of WealthBar and will be reviewed by WealthBar’s Chief Compliance Officer. WealthBar’s selection process with respect to the Pools will be the same as any other investment product and will be dependent on the investment products’ characteristics and suitability to the Client portfolio.
In the course of providing services to you, we may from time to time advise you with respect to the purchase or sale of securities from or to, or issued by, persons or companies which are related or connected to us.
These transactions and arrangements will give rise to conflicts of interest, and we have adopted policies and procedures to identify and respond to these conflicts. We will only enter into these transactions or arrangements where they are permitted under applicable securities laws, where they are consistent with your investment objectives, policies and restrictions and where we believe they are in your best interests in the applicable circumstances.
WealthBar does not foresee any conflicts of interest with its other related parties at this point.
All WealthBar Client accounts are held by an external custodian or carrying broker (“Custodian”). WealthBar has selected the one or more of the following companies to act your Custodian: BBS Securities Inc., National Bank Correspondent Network Inc., Interactive Brokers Canada Inc., and Credential Securities Inc.
The Custodian is a member Canadian Investor Protector Fund (CIPF). Therefore providing you with the coverage for a customer account at a CIPF member. What is important for clients to understand is that WealthBar does not have access to your funds held at the Custodian. The MIAA, which you sign, simply grants us authority to instruct the Custodian to buy and sell securities in your account(s) and debit fees.
You may assess the performance of your accounts by comparing them to an investment performance benchmark. There are many different benchmarks. Although a singular benchmark may be used, a blend of benchmarks may be appropriate for accounts which include diifferent asset classes and/or investments. We do not provide benchmark comparisons in our account reporting.
WealthBar does not collect commissions from the products it sells. In order to maintain objective advice point of view, we charge the clients directly a percentage of assets under WealthBar’s management. Fees will be calculated at the end of each day based on the previous day’s ending balance using a daily pro-rata rate according to the yearly fee schedule outlined in your MIAA. Any commission that is paid to WealthBar by the investment manager will be credited to the Client’s account.
WealthBar’s management fee will be inclusive of the following additional cost incurred by client’s accounts: custodial fees, trading fees incurred by rebalancing, annual account administration fees and registration fees (for registered accounts).
WealthBar will strive to search commission free, low cost products, while staying true to our mandate of great investments. WealthBar however, does not control the costs and the management fees of the products it provides and as such does not include that fee into its management fee. In cases where the management fee of the product includes a commission to WealthBar, WealthBar will credit that commission back to the client as per mentioned above in this Agreement.
WealthBar’s management fee does not include account closure and withdrawal fees, except in circumstance where such transaction was caused by WealthBar in a regular course of managing the client’s account.
Fees will be automatically debited from the appropriate account (based on the client’s choosing) on a monthly basis. This will be done by the carrying broker.
Statement will be provided to the client via their WealthBar dashboard. If there were any commissions paid to WealthBar as a result of products held in the client’s name, they will be credited to the account on a pro-rata basis, based on the holdings in the account and the time the security was held by the client during the billing period. This credit will show on Client’s statement. WealthBar offers Clients portfolio management and life insurance in provinces where it is registered registered to do so. Activities relating to portfolio management and insurance will be regulated by Provincial Securities Regulators and Provincial Insurance Councils respectively. Client account information relating to portfolio management and insurance will separated to facilitate oversight by regulators.
WealthBar will provide the Client with a summary of their Account(s) monthly. The summary will include a report of security holdings and a report of transactions.
WealthBar will document and respond to each complaint made concerning any product or service offered by the firm or a representative of the firm through a complaint log. This complaint log will be internally maintained and must detail any and all client complaints, what issues were presented and how the complaints were eventually resolved.
WealthBar will ensure that independent dispute resolution or mediation services are made available through the Ombudsman for Banking Services and Investments (OBSI), at the firm's expense, to a client for a complaint that is eligible.
Details of our complaint process and how to use the OBSI are in Appendix A - What to do if you have a complaint.
Suitability and Know Your Client
WealthBar collects specific information to ensure each recommendation made must be suitable for you in relation to your investment objective, risk tolerance and other personal circumstances, often referred to as know-your-client (“KYC”) information. Factors taken into consideration when assessing the suitability of a recommendation to purchase, sell, exchange any product or service, including your personal circumstances, financial information, investment knowledge and risk tolerance.
The KYC Form will require updating on an annual basis or as circumstances change whichever is first. On the anniversary of a client’s account opening, the client will be sent an email to log on to their proﬁle and update their circumstances, if necessary. If there have been no changes in circumstances, they will need to sign oﬀ that their circumstances remain the same and that no changes are needed at this time. At the outset of the relationship and as stated in the management agreement the client must agree to being responsible for updating their client information.
WealthBar must take reasonable steps to ensure that, before it makes a recommendation to or accepts an instruction from you to buy or sell a security, or makes a purchase or sale of a security for your managed account, the purchase or sale is suitable for you as per information provided in KYC. If you instruct WealthBar to buy, sell or hold a security and in WealthBar’s reasonable opinion following the instruction would not be suitable for you, WealthBar will inform you of WealthBar’s opinion and must not buy or sell the security unless you instruct WealthBar to proceed nonetheless. Before any trades can take place, the Chief Compliance Oﬃcer (CCO) must approve the suitability of the product based on the client information provided.
The CCO shall conduct a annual review of your accounts to ensure that they are suitable for your needs and objectives, in accordance with the model designed for you and based upon information contained in documents and forms that you provided, such as your financial planning questionnaire and Know Your Client Form.
What to do if you have a complaint
Our complaint Process Filling a complaint with us
If you have a complaint about our services or a product, contact us at: WealthBar Financial Services Inc.
#490 - 1122 Mainland Street, Vancouver, BC V6B 5L1
- What went wrong
- When it happened
- What you expect, for example, money back, an apology, account correction
We will acknowledge your complaint.
We will acknowledge your complaint in writing, as soon as possible, typically within 5 business days of receiving your complaint.
We may ask you to provide clarification or more information to help us resolve your complaint.
Help us resolve your complaint sooner:
- Make your complaint as soon as possible.
- Reply promptly if we ask you for more information.
- Keep copies of all relevant documents, such as letters, emails and notes of conversations with us.
We will provide our decision. We normally provide our decision in writing, within 90 days of receiving a complaint. It will include:
- A summary of the complaint
- The results of our investigation
- Our decision to make an offer to resolve the complaint or deny it, and
- An explanation of our decision
If our decision is delayed. If we cannot provide you with our decision within 90 days, we will:
- Inform you of the delay
- Explain why our decision is delayed, and
- Give you a new date for our decision
You may be eligible for the independent dispute resolution service oﬀered by the Ombudsman for Banking Services and Investments (OBSI).
If you are not satisﬁed with our decision you may be eligible for OBSI’s dispute resolution service.
If you are a Québec resident
You may consider the free mediation service offered by the Autorité des marchés financiers
A word about legal advice
You always have the right to go to a lawyer or seek other ways of resolving your dispute at any time. A lawyer can advise you of your options. There are time limits for taking legal action. Delays could limit your options and legal rights later on.
Taking your complaint to OBSI
You may be eligible for OBSI’s free and independent dispute resolution service if:
- We do not provide our decision within 90 days after you made your complaint, or
- You are not satisﬁed with our decision
OBSI can recommend compensation of up to $350,000.
OBSI’s service is available to clients of our ﬁrm. This does not restrict your ability to take a complaint to a dispute resolution service of your choosing at your own expense, or to bring an action in court. Keep in mind there are time limits for taking legal action.
Who can use OBSI
You have the right to use OBSI’s service if:
- Your complaint relates to a trading or advising activity of our ﬁrm or by one of our representatives
- You brought your complaint to us within 6 years from the time that you ﬁrst knew, or ought to have known, about the event that caused the complaint, and
- You ﬁle your complaint with OBSI according to its time limits below
Time limits apply
- If we do not provide you with our decision within 90 days, you can take your complaint to OBSI any time after the 90-day period has ended.
- If you are not satisﬁed with our decision, you have up to 180 days after we provide you with our decision to take your complaint to OBSI.
Filing a complaint with OBSI
Telephone: 1-888-451-4519 or 416-287-2877 in Toronto
OBSI will investigate
OBSI works conﬁdentially and in an informal manner. It is not like going to court, and you do not need a lawyer.
During its investigation, OBSI may interview you and representatives of our ﬁrm. We are required to cooperate in OBSI’s investigations.
OBSI will provide its recommendations
Once OBSI has completed its investigation, it will provide its recommendations to you and us. OBSI’s recommendations are not binding on you or us.
OBSI can recommend compensation of up to $350,000. If your claim is higher, you will have to agree to that limit on any compensation you seek through OBSI. If you want to recover more than $350,000, you may want to consider another option, such as legal action, to resolve your complaint.
Information OBSI needs to help you
OBSI can help you best if you promptly provide all relevant information, including:
- Your name and contact information
- Our ﬁrm’s name and contact information
- The names and contact information of any of our representatives who have been involved in your complaint
- Details of your complaint
- All relevant documents, including any correspondence and notes of discussions with us
For more information about OBSI, visit www.obsi.ca